Sydney FC Member Store

Help

I have a general membership enquiry. Who can I contact?

Please contact Sydney FC Membership team via membership@sydneyfc.com or 02 8341 5101.

I have a product &/or order enquiry. Who can I contact?

Please send your enquiry to us via email, sydneyfc@mberplus.com.au

I am selecting my entitlements & see a credit. What is this for & can I use it?

This credit is available for you to use within this Sydney FC Member Rewards Store and has been provided as part of your 2024/25 Sydney FC Membership.

How can I apply credit to my order?

Please redeem your entitlements & then you can apply your credits at checkout step 2.

Is my 2024/25 credit only available to redeem on the Sydney FC Member Rewards Store?

Yes, your credit can only be redeemed on this shop & no other shop/s.

I am a 2024/5 Sydney FC Member & cannot see my assigned credit. Who can I contact?

Please contact Sydney FC Membership team via membership@sydneyfc.com or 02 8341 5101 for further assistance.

Can I use credits for postage/shipping?

Yes, you can apply credits for postage of your Sydney FC Member Rewards Store order.

I have redemptions. Can these items be included in credits & postage fees?

You can redeem your entitlements & available credits within the same order. You may also apply any credits to postage of your order.

Does credit get removed?

Your credit will remain in your account for the duration of the Membership season, if it is unused at the end of the season, it will be forfeited.

How can I personalise my own Membership items?

Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.

What are the delivery timings for my order?

Your Membership items are made to order. For standard delivery option, please allow 10-20 working days for delivery. For express delivery option, please allow 8-15 working days for delivery.

I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?

Credit will be automatically applied at stage 2 of check out.

Why can’t I see ‘ADD TO CART’ for various membership items?

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via email sydneyfc@mberplus.com.au.

I haven’t received my order yet. Who can I contact? 

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email sydneyfc@mberplus.com.au and include your order reference number.

I received my delivery however there is an item/s that is missing/damaged. Who can I contact? 

Please contact us via email sydneyfc@mberplus.com.au and include your order reference number as well as any photos of your item/s you could share with us. 

I’d like a refund. Who can I contact? 

Please contact Sydney FC Membership team via membership@sydneyfc.com or 02 8341 5101 for further assistance.